At ALLTOU, we are committed to providing quality products and a worry-free shopping experience. If you're not completely satisfied with your purchase, we're here to help.
30-Day Hassle-Free Returns
You may request a return or exchange within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused or lightly used
- Be in its original packaging
- Include all accessories, manuals, and gifts (if applicable)
- Be accompanied by proof of purchase or order number
One-Year Limited Warranty
Most ALLTOU electrical products include a 12-month limited warranty covering manufacturing defects under normal household use.
This warranty covers:
- Manufacturing defects
- Electrical failures caused by product defects
- Functional issues not caused by misuse
The warranty does not cover:
- Normal wear and tear
- Accidental damage
- Improper use or unauthorized modifications
- Water damage (unless specified as waterproof)
- Damage caused by improper voltage or external factors
Non-Returnable Items
For hygiene and safety reasons, the following products cannot be returned unless they arrive damaged or defective:
- Personal care products that have been opened or used
- Customized or personalized products
- Clearance or final-sale items
- Gift cards
How to Request a Return
Requesting a return is simple.
Step 1
Log into My Orders on our website and submit a return request.
Step 2
Our customer service team will review your request within 24–48 hours.
Step 3
Once approved, we'll provide:
- Return authorization
- Return address
- Return instructions
Step 4
Ship the item using a trackable shipping service and keep the tracking number until your return is completed.
Refund Processing
Once your returned package is received and inspected, refunds will be processed within 3–5 business days.
Refunds will be issued to the original payment method whenever possible.
For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another approved payment method.
Return Shipping Costs
If the product is defective, damaged, or incorrect
ALLTOU will cover the return shipping cost.
If the return is for personal reasons
(Customer changed mind, ordered the wrong item, etc.)
The customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is caused by our error.
Exchanges
We currently support exchanges for the same product in a different color or variant, subject to inventory availability.
If the requested replacement is unavailable, a full refund will be issued instead.
Damaged or Incorrect Orders
Please inspect your package immediately after delivery.
If you receive:
- A damaged product
- A defective item
- The wrong item
- Missing accessories
Please contact us within 7 days of delivery and include:
- Your order number
- Photos or videos showing the issue
We'll resolve the problem as quickly as possible.
Order Cancellation
Orders may be canceled before they are shipped.
Once an order has been dispatched, it can no longer be canceled and must follow our standard return procedure.
Contact Us
If you have any questions regarding returns or warranties, please contact us.
Email: support@alltou.com
Business Hours
Monday – Saturday
9:00 AM – 6:00 PM (GMT+8)