Effective Date: July 15, 2026
At ALLTOU, we are committed to delivering your order quickly, safely, and efficiently. We partner with trusted local logistics providers across Southeast Asia to ensure reliable delivery for every customer.
Shipping Regions
We currently ship to:
- ๐ฒ๐พ Malaysia
- ๐ธ๐ฌ Singapore
- ๐ต๐ญ Philippines
- ๐น๐ญ Thailand
- ๐ฎ๐ฉ Indonesia
More countries will be added in the near future.
Shipping Fees
Malaysia (Primary Market)
| Order Value | Shipping Fee |
|---|---|
| RM0 โ RM99 | RM8.90 |
| RM100 โ RM199 | RM5.90 |
| RM200 and above | FREE Shipping |
West Malaysia is eligible for free shipping on qualified orders.
Orders to East Malaysia (Sabah & Sarawak) may incur additional shipping charges depending on the delivery location.
Singapore
| Order Value | Shipping Fee |
|---|---|
| Below SGD80 | SGD8.90 |
| SGD80 and above | FREE Shipping |
Philippines
| Order Value | Shipping Fee |
|---|---|
| Below โฑ2,500 | โฑ180 |
| โฑ2,500 and above | FREE Shipping |
Thailand
| Order Value | Shipping Fee |
|---|---|
| Below เธฟ2,000 | เธฟ120 |
| เธฟ2,000 and above | FREE Shipping |
Indonesia
| Order Value | Shipping Fee |
|---|---|
| Below Rp700,000 | Rp45,000 |
| Rp700,000 and above | FREE Shipping |
Delivery Time
Estimated delivery times begin once your order has been processed.
| Region | Estimated Delivery |
|---|---|
| West Malaysia | 2โ5 Business Days |
| East Malaysia | 4โ8 Business Days |
| Singapore | 2โ5 Business Days |
| Philippines | 3โ7 Business Days |
| Thailand | 3โ7 Business Days |
| Indonesia | 3โ8 Business Days |
Delivery times may vary during public holidays, promotional campaigns, or due to customs and weather conditions.
Order Processing
Orders are processed within 1โ2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Cash on Delivery (COD)
Cash on Delivery is available for selected products and selected regions.
Availability depends on your shipping address and local courier services.
Any applicable COD service fee will be displayed during checkout before payment confirmation.
Remote Area Deliveries
Certain remote locations, islands, or rural areas may require additional delivery time.
Additional shipping fees may apply depending on the courier's service coverage.
Customers will be notified before shipment if any extra charges are required.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by local authorities.
These charges are the responsibility of the customer unless otherwise stated during checkout.
If an order is returned due to unpaid customs charges, shipping costs and any customs-related expenses may be deducted from the refund.
Shipping Restrictions
We are unable to deliver to:
- P.O. Boxes
- Military addresses
- Restricted delivery zones
- Locations not covered by our logistics partners
Lost or Delayed Packages
If your package is delayed beyond the estimated delivery period, please contact our Customer Support team.
We'll work directly with our logistics partners to investigate and resolve the issue as quickly as possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Orders returned due to incorrect or incomplete addresses may incur additional shipping charges for reshipment.
Contact Us
For any shipping-related inquiries, please contact us.
Email: hello@alltou.net
Business Hours
Monday โ Saturday
9:00 AM โ 6:00 PM (GMT+8)